Legal

Refund policy

Last updated 31 October 2026

If Classnaut is not right for you, ask for a refund within 14 days of purchase. You get the full amount back. You do not need to give a reason.

How to ask

• Reply to your Paddle receipt email, or go to paddle.net and look up your order.
• Or write to [email protected] with the email address you used at checkout.

Paddle, our Merchant of Record, processes the refund to your original payment method. Banks usually take 5 to 10 working days to show it.

What happens to the licence

A refund cancels the licence key. Pro tools and paid lessons lock again. Anything you made stays saved in your browser, and the free tools keep working.

School licences

Schools that paid by invoice can ask for a refund within 14 days of the invoice date by writing to us.